Forgotten Account Credentials

If you have forgotten the username and/or password for your NUCLEUS Account, follow these steps.

I know my NUCLEUS Account email address

  • Click on the Sign In button in the top right-hand corner of any NUCLEUS portal page.
  • On the Sign In page, click the link beneath the password field that reads Did you forget your username or password?
  • The Password Recovery page is shown. Enter your username, if known, and the email address you used to register your NUCLEUS Account. The email address is mandatory. Click the Submit button.
  • If you did not enter your username on the Password Recovery page, you will be asked to answer the secret question which you set during registration.
  • Your username will be presented on the screen. Make a note of your username. And a temporary password will be sent to your registered email address.
  • Return to the sign in page of NUCLEUS by clicking on the Sign In button in the top right-hand corner of any NUCLEUS portal page.
  • Sign in using the temporary password sent in the email.
  • After you sign in using the temporary password, you will immediately be prompted to change your password.
  • On the next NUCLEUS Password Reset page enter your username, current password (this is the temporary password provided via email), the new password and confirm new password by following the password strength guidelines. Click the Submit button.
  • Once this information is provided your password will be set to the newly created one.

I've forgotten my NUCLEUS Account email address

If you cannot remember the email address you used when registering your NUCLEUS Account, it is not possible to automatically reset your password. Please use the Contact Us form to ask for a manual password reset.

I've forgotten my username and the answer to my secret question

If you cannot remember your username and the answer to your secret question, it is not possible to automatically reset your password. Please use the Contact Us form to ask for a manual password reset.