Frequently Asked Questions
I am not able to register or change my password, what are the password strength guidelines?
While creating a new account, changing the password or resetting the password, please follow the password strength guidelines.
Why I am not able to register on the NUCLEUS registration page?
When registering a new NUCLEUS Account, please ensure sure you have completed all the mandatory fields. These fields are marked with an asterisk (*). After you complete all the fields correctly and click on the I Accept button you will see a message Account creation successful. Please activate your account by clicking on the link provided in the email you will receive. If you do not see this message, check for error messages on the registration page. These will explain why you have not been able to register your new NUCLEUS Account.
Why can I not sign in immediately after registering on NUCLEUS?
Before signing into NUCLEUS, you must first activate your new NUCLEUS Account. After successfully registering, NUCLEUS will send an email to your registered email address containing an Activate Account link. Click on the link to activate your account before signing in.
Why is my Chinese name not shown correctly in the NUCLEUS top bar?
By default NUCLEUS supports UTF-8 encoding. If you have Chinese characters in your display name, please change the encoding in your browser to Chinese Simplified (HZ) when browsing the NUCLEUS Portal.
How can I request access to a protected NUCLEUS resource?
In order to be granted access to a protected NUCLEUS resource, you need to request such access from the owner of the relevant website. To do this:
- Click on the Contact Us link at the bottom of any NUCLEUS Portal page.
- Select the support topic Access Related - Specify and use the Message box to specify the name of the resource that wish to access, together with a justification for the request.
Click on the
Send Message button. Your request will be sent to the NUCLEUS Contact Point and you will shortly be informed about the status of your request. The resource owner may contact you directly to discuss your request.
Why am I not able to sign in to NUCLEUS using my username and password?
There are various reasons why your NUCLEUS username and password might not be working: e.g. the account may be disabled, your password may have expired or your credentials might be wrong. See the Sign In and Out help page for a list of possible reasons and their solutions.
