In order to conserve the stocks of certain reference materials, limitations have been placed on the number of units that can be ordered by a given laboratory within a certain period of time. The following restrictions apply:
The customer is responsible for payment of all importation charges associated with the delivery of the IAEA Reference Materials or is responsible for paying the return shipment costs to the IAEA if such charges are refused.
Since problems have been encountered with the importation of reference materials into certain countries, customers are advised to check whether specific declarations (e.g. sterilization certificate) are required for customs regulations in force in their country. It is the responsibility of the customer to ensure that they have adhered to such national regulations. Failure to do so may result in lengthy delays at customs for which the IAEA can take no responsibility. The Agency will endeavour to provide such documentation as is necessary to expedite the importation process.For your information:
Prices include shipment by DHL, or by air freight. Other means of shipment can be arranged upon special request, at the customer's expense (charges collect ).
In placing an order, customers agree that they will not resell any IAEA reference material to a third party at a higher price without the prior consent of the IAEA.
Note: As a United Nations organisation, the IAEA is not liable for VAT nor does it charge its customers VAT on goods provided or for services rendered.
All invoices are prepared in EURO. Payments should only be made after receipt of the reference materials. Invoices are payable within 90 days following the dispatch date, by one of the following methods:
Failure to make payment for the received material will result in the suspension of further sales of reference materials to all customers from the respective institute until payment is received.Payment details: Cheque
Cheques should be made payable to the order of the International Atomic Energy Agency.Bank transfer to:
International Atomic Energy Agency
Wagramerstr. 5, A-1400 Vienna, AUSTRIA
UniCredit Bank Austria AG
SWIFT(BIC) : BKAUATWW
IBAN : AT41 1100 0002 3757 1500
UNESCO Coupons - available at UNDP offices against local currency.Credit Card (Visa and Mastercard only)
In order to accept payment by credit card, we need you to supply the following details:
Although invoices are quoted in EURO additional charges covering the costs of exchange conversions may be levied by credit card companies in both Austria and your country. As a consequence, you might be charged significantly more than the purchase price when buying products by credit card and you are advised to check the associated costs before proceeding. These charges are completely outside the control of the IAEA. It may be more cost effective to purchase products with a bank draft or cheque.Important: The invoice number must be clearly identified on all forms of payment.
The customer will be notified automatically by "no reply" e-mail. The usual delivery time is within three weeks after the receipt of order.
If you have any questions, please contact us by e-mail: NAEL-Reference-Materials.Contact-Point@iaea.org