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FAQs about VIC Medical Service
- 1. Can I have one of the VMS (VIC Medical Service) doctors as my GP?
- No, this is not possible as VMS is an occupational health service. Its mandate is to conduct medical examinations on initial employment, reassignment and upon exit, and endorses sick leaves. VMS can provide you names of GPs and specialists.
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2. What do I do if I had an accident/incident that happened to and from work?
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It is recommended depending on the severity of the accident/incident that you have, assessed, treated and/or reported to local authorities such as hospital, police or through your GP if it happened outside the VIC premises. Afterwards, you should report to VMS to document the incident. Any work-related compensation claims have to be submitted within 4 months by you to HR (Appendix D).
- 3. When do I have to provide a medical report to get my SL endorsed?
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For Staff members of the IAEA, UNOV, UNODC & CTBTO: - a total of up to 20 days cumulative or consecutive SL (Sick Leave) with a medical certificate can be endorsed by your immediate supervisor based on a medical certificate without a diagnosis. After 20 days of SL, cumulative or consecutive, a written diagnosis is required. This should be sent to the Medical Service electronically, in a sealed envelop or handed in personally to ensure confidentiality is maintained.
Staff members of UNIDO need to provide a certificate with a written diagnosis for any sick leave longer than 3 days (as required by their Administration) to the Medical Service as above.
- 4. Can my employer (HR) request my diagnosis?
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No. This is not correct. This information should be provided to VMS Medical Directors/Officers only and not to the Administration, to maintain medical confidentiality.
(According to the SL rules of IAEA, UNOV, UNODC & CTBTO: a diagnosis or a medical report will be required after 20 days of SL. Staff members of UNIDO need to provide a certificate with a written diagnosis for SL longer than 3 days).
- 5. My doctor does not provide me with a diagnosis, what can I do?
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VMS can provide a consent form to be signed by the staff member to facilitate the cooperation of the treating doctor and the Medical Service. This consent form outlines the organizations’ rules and regulations on sick leave. All medical information provided is subject of the rules of medical confidentiality.
- 6. Can I get a blood test done at the VMS requested by my outside private physician?
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Yes. You should bring the lab request from your doctor. You will be then be given an appointment for the blood drawing. Please note that you will be responsible for the cost. The bill will be sent directly to your home address.
If you have WGKK (Austrian Health Insurance), you can bring your laboratory request (Labor Ueberweisung) form then you will not receive a bill from the lab, but only the original request will be accepted. Your results will be emailed to you.
- 7. Where can I send my medical documents? Is there a special e-mail address?
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For any medico-administrative issues, please send to: medicaladmin@iaea.org
- 8. Can I borrow a wheelchair and or crutches from VMS if needed after an injury?
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The VMS does not have the capacity to lend out any wheelchairs, but we do lend out crutches based on availability. If one is needed, the orthopaedic company "Bstaendig" can be contacted and they will rent out wheelchairs and medical equipments (http://www.bstaendig.at). Most accident/emergency departments will also lend you the necessary equipment after an accident.
- 9. Can I get prescriptions at the VMS?
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VIC Medical Service are not in position to issue prescriptions for chronic medical conditions or on-going regular prescriptions. Your treating doctor decides about your medications, she/he also knows your full medical history and any other interaction with co-medications.
- 10. Can VMS grant me a Sick Leave?
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VMS can send you home for half a day to a maximum of 3 days depending on the individual case. Any conditions, which need a longer period of certified sick leave, would require the staff member to see his/or her own doctor.
- 11. Does VMS have an eye doctor/ophthalmologist?
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We have an eye specialist who conducts basic occupational eye exam for Safeguard Inspectors (OEW Surveillance).
The appointments are done as part of the annual surveillance exam.
More in depth eye exams have to be done with your own private ophthalmologist. An eye pressure test is not offered at the VMS but highly recommended 1 x year after the age 40 and for those with high risk factors after the age 35.
- 12. What do I do when I feel I cannot cope anymore with my work?
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You have several options
- You could speak to your supervisor, if possible, and make him/her aware of the issue. There is no sense in "toughing" it out.
- You could get in touch with the Staff Counsellor/Psychologist (for IAEA, UNOV, and UNODC: Ms Johanna SCHUBERT during regular working hours at F0716 Ext 26714 or Staff Counsellor/Psychologist for UNIDO: Ms Angelika Radax, D-0411Ext 3400.
- You could come to our clinic and ask one of our nurses for advice or
- You could also arrange an appointment with one of our medical officers and discuss the possible support they can give you (if necessary, they could also contact an English-speaking specialist on your behalf).
- 13. Does VMS have a gynaecologist?
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No. VMS has two visiting gynaecologists. Their service is private (fee for service) open to both staff members and their dependants. The screening includes: a full gynaecologist examination, PAP smear test, breast examination and an ultrasound. An appointment is required. Private only.
- Dr. G. Reichel-Tuesday: 9:00 am to 1:00 pm
- Dr. E. Vytiska-Thursday: 2:00 pm to 5:00 pm
During their hours, you can reach their personal assistant directly at ext.: 21586. Outside their hours, you can make an appointment with VMS reception at ext.: 22223.
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