
Active Listening
What is Active Listening?
Active Listening is a communication technique that involves fully concentrating, understanding, and responding thoughtfully to another person, with the goal of enhancing mutual understanding (US Institute of Peace). It goes beyond merely hearing the words spoken; it involves grasping the deeper meaning and intent behind them. This requires being a mindful and attentive listener, fully present in the conversation.
Videos:
4 Things All Great Listeners Know (@TED-Ed)
Why should I actively listen?

How can I be a good active listener?

Verbal affirmations to help the conversation continue:
- Thank you for sharing that with me.
- Yes, I understand.
- That makes sense.
- I see.
- Your feelings are valid.
- That sounds challenging.
- It's helpful to hear your thoughts on this.
- I'm listening.
- Can you tell me more about that?
- I can see why you feel that way.
- I appreciate your perspective.
- That sounds important.
Good examples of Open-Ended Questions:
Asking closed-ended questions such as “yes or no" questions can lead to quickly lead to the end of a flowing conversation.
Open-ended questions typically encourage the speaker to elaborate on their thoughts and feelings. Typically, these questions start with words such as 1) What, 2) Why, 3) How, 4) Tell me about…
Examples would include:
- “How did that make you feel?"
- “What are your thoughts on this?"
- “How did you arrive at that decision?"
- “What options have you considered?"
- “Why do you think that is important?"
- “What would you like to see happen?"
With active listening, pauses are especially important, as without them, conversations can feel more interrogative than a mutual discussion.
Strategies to Improve Active Listening:
- Practicing mindfulness
- Taking notes (on paper or mentally) to stay engaged.
- Reflecting on your listening habits, and looking for feedback from others about it
Overcoming Common Barriers to Active Listening
- Managing Prejudices and Biases: Being aware of any internal biases or preconceptions that you have may interfere with your objective, and non-judgemental listening.
- Emotional Reactions: By learning strategies to manage emotional responses during conversations to make sure they don't impact your ability to listen effectively.
- Environmental Distractions: Finding a quiet space free of distractions can be beneficial for important conversations.
References:
https://www.usip.org/public-education-new/what-active-listening
https://www.bhf.org.uk/informationsupport/heart-matters-magazine/wellbeing/how-to-talk-about-health-problems/active-listening
https://www.indeed.com/career-advice/career-development/active-listening-skills
https://www.verywellmind.com/what-is-active-listening-3024343
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